학력
San Antonio College, Mortuary Science 장례학 전공
Texas AM University of San Antonio 경영학 학사
Texas AM University of San Antonio 경영학 석사
국민대학교 대학원 경영학 박사
주요경력
現) 을지대학교 장례지도학과 교수
現) 미국 장례지도사 및 시신위생처리사, Funeral Director and Embalmer(Texas)
現) 사단법인 서비스사이언스학회 이사
前) (주)아이디이노랩 대표
前) 오산시 근무
前) 국민대학교 경영학과 겸임교수
연구실적
A Study on customer experience centered innovation model for Funeral Mutual Enterprise : Centered on Funeral service, JOSRS(2021.6)
The Effect of Motivated Consumer Innovativeness on Perceived Value and Intention to Use for Senior Customers at AI Food Service Store, JDS(2021.9)
A Study on the Qualitative Data Analysis for Customer Experience Management Strategy, TJCME(2021.4)
Effective Diagnosis of Coronary Artery Disease using Case- based Reasoning, TJCME(2021.4)
Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea, MDPI(2021.3)
A Study on the Reliability and Validity of the Collection of the Ethnography Method of Service Experience Data : Focusing on I know You_AI Service, JOSRS(2020.12)
Examination of funeral service concept and role of Service-Dominant Logic, JOSRS(2020.9)
Case Study on Big Data Sampling Population Collection Method Errors in Service Business, JOSRS(2020.6)
A Study on the Direction of Funeral service focused on Thick Data Analysis, JOSRS(2020.3)
A case research for standard of cost in design service, JOSRS(2019.9)
A Study on the Economic Value of Knowledge Information Service - Focused on UI / UX Field of IT Service, JOSRS(2019.3)
A Study on the Influence of Characteristics of Service Nature Dynamic Capability on Organizational Innovation of Small and Medium size Manufacturing Firms, JOSRS(2018.3)
Effect of the Service Design Characteristics on the Performance of Servitization in Small and Medium sized Manufacturing Firm, Industrial design(2017.9)
New Service System Model According to Evolution of Service Concept, JOSRS(2017.6)
A Future Study Agenda Applying Service Research Framework, JOSRS(2017.3)
An Analysis of Manufacturing Service Industry Co-evolution: A Spiral Growth Model, Springer(2016.12)
Strategies to Improve Digital Service of Newspaper Utilizing, Springer(2016.6)
연구분야
장례서비스, 장례경영, 좋은죽음, 서비스경영, 서비스사이언스, 사용자경험 등